HOW IT WORKS
A simple, transparent process – with no risk for you.
If you’ve been injured and aren’t sure whether you’re entitled to compensation, we’ll help you find out. We assess your case for free and only move forward when it makes sense. If we succeed, you get compensated. If not, you don’t pay anything.
Our approach — people first
Clarity
When someone gets injured, the last thing they need is more stress or complicated legal language.
Understading
At Kompenzo, we focus on people first – listening carefully, explaining things clearly, and being honest about what makes sense to pursue.
Guidance
We don’t rush cases or push people into decisions. Our role is to support you, handle the complexity, and make the process as clear and calm as possible.
The process – step by step
You submit your case
You tell us what happened by filling in a short form.
You share basic information about the incident, your injury, and when it happened. The form is free, non-binding, and takes only a few minutes to complete.
We review and assess it
We carefully review the details of your case.
Our team looks at the information you provided, available documentation, and the overall situation. Our lawyers reach out to you to get some additional information. We assess whether your case has a real chance to succeed – not just whether it’s theoretically possible.
We proceed only if the case has merit
We move forward only when it truly makes sense.
Not every case is suitable for legal action. If we don’t see a realistic path to success, we’ll tell you honestly, with no obligation and no cost.
The legal process is handled for you
If we proceed, we take care of the process on your behalf.
We handle the legal steps and communication, working with trusted local legal partners where needed. You don’t have to deal with paperwork, insurers, or legal complexity on your own.
Outcome and compensation
If we succeed, you receive compensation. If not, you don’t pay anything.
When a case is successful, compensation is paid to you according to the outcome. If the case doesn’t succeed, you won’t owe us anything – that’s what no win, no fee means.
No win, no fee — what this means for you
What “no win, no fee” means?
You don’t pay anything upfront to have your case assessed or handled. We only get paid if your case is successful.
What do you pay if the case is successful?
If your case succeeds, our fee is covered from the compensation received. You’ll always know how this works before we move forward.
What happens if the case is not successful?
If the case doesn’t succeed, you don’t pay anything. There are no hidden fees, no invoices, and no financial risk for you.
So what is Kompenzo’s fee?
It depends on the case. The fee is usually between 25-35% of the compensation, and you’ll always be informed of the exact amount after the case assessment, before we proceed.
Case selection & expectations – what to expect
What case selection means
We don’t take every case. Before we move forward, we carefully assess whether your case has a real chance to succeed. This helps protect you from false expectations and unnecessary stress.
What typically makes a case stronger
Cases are usually stronger when:
→ The facts are clear and documented
→ There is evidence of responsibility or fault
→ The injury had a real impact on your life or work
→ The case falls within applicable legal time limits
Why we sometimes say no
If we don’t believe a case has a reasonable chance of success, we’ll tell you honestly. Saying no is part of treating people fairly – not leading them on.
What you can expect from us
You’ll always receive:
→ a respectful, human-first approach,
→ an honest view on whether your case is truly worth pursuing,
→ reassurance that we won’t waste your time or give false hope.
Timeline & communication
After you submit your claim, we stay in touch and keep you informed about what happens next.
Our goal is to make the process feel calm, transparent, and easy to follow - without unnecessary back and forth.
We confirm your submission
Immediately
You’ll receive a confirmation email letting you know we’ve received your details and started reviewing your case.
We review your case
Within a few days
Our team looks at the information you provided to assess whether your case has a realistic chance of success.
If we need anything else, our lawyers will reach out by email or phone.
We let you know the outcome
As soon as the review is complete
You’ll hear from us with a clear next step:
- If we proceed, we’ll explain what happens next and how to move forward.
- If we don’t, we’ll let you know — with no cost and no obligation.
We stay available if your case continues
If your case moves forward, the lawyer handling it will keep you informed about key developments.
Kompenzo remains available throughout the process for coordination and support.
Who handles your case
Kompenzo’s role
Kompenzo is your guide and point of coordination throughout the entire process. We assess your case, explain your options clearly, and make sure everything moves forward in the right direction.
Working with legal partners
When a case proceeds, we work with trusted local legal partners who specialise in compensation claims. They handle the legal side of the case, while we stay closely involved and keep everything coordinated.
One clear point of contact
You’ll always know who to talk to. Depending on the country, you’ll communicate directly with your lawyer or through a local partner, while Kompenzo stays involved and available to support you throughout the process.
FAQ
You ask. We answer.
No. The case assessment is free, and you don’t pay anything unless your case is successful.
It depends on the case. Some claims are resolved relatively quickly, while others take longer. Once we assess your case, we’ll give you a realistic timeframe and keep you informed along the way.
Nothing happens, and there’s no cost for you. We’ll let you know that we’re unable to move forward, and there’s no obligation to continue.
In many cases, no. Claims are often resolved without court involvement. If court proceedings are necessary, we’ll explain everything in advance and support you throughout the process.
You’ll have a clear point of contact throughout the process. Your case will be handled together with our legal partners, and Kompenzo will remain available to support you and keep everything coordinated.